Privacy, Clearly Explained

01 · Information

Information We Collect

The personal information we collect depends on how you interact with PrepVelle. We may collect the following categories of information:

02 · Sources

How We Collect Information

We may collect personal information from several sources, including:

• Directly from you when you place an order, subscribe to emails, request support, submit information, or communicate with PrepVelle.
• Automatically when you browse the website through cookies, pixels, logs, and similar technologies.
• From service providers that support payments, website hosting, analytics, delivery, customer service, fraud prevention, and marketing.
• From advertising or analytics partners where permitted by applicable law and your settings.

03 · Uses

How We Use Personal Information

PrepVelle may use personal information to:

• Process and fulfill orders, payments, shipping, delivery, returns, exchanges, and refunds.
• Provide customer service and respond to questions, requests, or complaints.
• Send transactional messages such as order confirmations, shipping updates, and service notices.
• Manage email subscriptions, subscriber savings, promotional offers, and marketing communications.
• Personalize and improve website content, navigation, product discovery, and customer experience.
• Measure website performance, usage, advertising effectiveness, and customer engagement.
• Detect, investigate, and reduce fraud, misuse, security incidents, and other harmful activity.
• Maintain business records and comply with legal, regulatory, tax, accounting, or enforcement obligations.
• Protect PrepVelle, our customers, service providers, and others where necessary.

04 · Cookies

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to remember preferences, keep the website functioning, understand how visitors use the site, improve performance, measure marketing, and help deliver relevant advertising.

Browser and device settings may allow you to block or delete certain cookies. Disabling some technologies can affect website functionality, saved preferences, analytics, or personalized features.

05 · Disclosure

How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Payment providers: to authorize and process payments and help prevent fraud.
• Delivery and logistics providers: to support shipment, tracking, delivery, returns, and related order services.
• Technology and hosting providers: to operate, maintain, secure, and improve our website and business systems.
• Analytics and advertising partners: to measure traffic, understand engagement, and support marketing activities where permitted by law.
• Customer service providers: to support inquiries, returns, order questions, and communications.
• Professional advisers and authorities: where disclosure is reasonably necessary for legal, tax, security, fraud-prevention, or compliance purposes.
• Business transaction parties: if PrepVelle is involved in a merger, acquisition, financing, reorganization, asset transfer, or similar business transaction.

06 · Advertising

Analytics and Advertising

We may work with analytics and advertising providers that use cookies or similar technologies to help measure website activity, understand campaign performance, and show advertising that may be more relevant to visitors.

We do not knowingly sell personal information for money. Depending on the law that applies where you live, certain disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for “targeted advertising.” Where required, you may have the right to opt out of those activities.

07 · Retention

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining order and transaction records, resolving disputes, preventing fraud, enforcing agreements, meeting tax or accounting obligations, and complying with applicable law.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and legal or operational requirements.

08 · Security

How We Protect Information

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. No website, network, storage system, or transmission method can be guaranteed to be completely secure.

You can also help protect your information by using secure devices, keeping account credentials private, and contacting us if you believe an order or communication may be fraudulent.

09 · Your Choices

Your Privacy Rights

Depending on where you live and the law that applies, you may have one or more of the following rights regarding personal information:

Marketing choices

You may unsubscribe from promotional email messages by using the unsubscribe option included in those messages. Transactional or service communications related to an order may still be sent when necessary.

Verifying requests

We may need to verify your identity before completing certain privacy requests. Authorized agents may submit requests where permitted by law, but additional verification or proof of authority may be required.

10 · California

California Privacy Notice

California residents may have additional rights under California privacy law when those laws apply to PrepVelle’s processing activities. These rights can include the right to know, access, correct, delete, obtain a copy of personal information, and opt out of certain sales or sharing of personal information.

The categories of personal information we may collect can include identifiers, customer records, commercial information, internet or electronic network activity, approximate geolocation information, and inferences related to shopping interests. Sources and business purposes are described throughout this Policy.

We do not discriminate against you for exercising applicable privacy rights. We may retain information when permitted or required for order records, fraud prevention, legal compliance, security, or other lawful purposes.

11 · Children

Children's Privacy

PrepVelle is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.

12 · International Visitors

Visitors Outside the United States

PrepVelle is based in the United States. If you access the website from another country, your personal information may be processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.

13 · Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations. When we make changes, we may update the effective date shown at the top of this page.